FAQ – DM Travel Service

In most cases, 2 years, but pay attention to the documentation related to your package.

Where can I find more information on the package I purchased?

Visit our website at www.dmauctionservices.com and look for your package.

In some cases, yes, there is a $250 change fee associated with doing this and it must be approved. There also could be fees involved if the package you chose is of more value.

How do I book?

You should receive a post event information letter and a link to a booking form. That is the only way we will accept reservation requests.

What happens after we are confirmed?

You will receive a confirmation and a booking agreement. Then the planner will reach back out to you about 60 days out (sometimes longer for international) to begin planning your arrival. If you have any needs/questions in the mean time, please reach your dedicated planner.

What does “concierge services” mean?

In many locations we have local concierge contacts who can help with the house, what to do there, suggest restaurants etc. There may be charges for some of these services. In other cases it is Alllison or Kayla that can help you with suggestions and general information regarding the destination.

Do the packages include air or transportation?

No air, and most do not include any transportation. Check the details.

How far out do I need to book?

3-9 months for domestic and 9-12+ months for international.

Any Blackout dates?

Yes there are blackout dates, and in most cases that is the December Holidays through New Years Eve. There are other stipulations so be sure to pay attention to the details of the package.

What if I need to cancel?

All our packages have a no cancellation policy. Most of the time, it will result in a forfeiture of the package. We suggest always considering travel insurance. You can visit www.squaremouth.com and compare policies and purchase directly from them, or you can contact your provider.

What if we want to stay extra nights?

We can usually arrange that for you and simply invoice you for those extra days. Of course, all of this depends on availability at booking.

Can we upgrade?

Yes, in many cases you can. That will be discussed in planning, and we will disclose any upgrade fees associated with doing so. Upgrades are not included.

Can I transfer the package to someone else if I cannot take the trip?

Yes, there could be a fee associated with this, especially if it is already booked. If it is booked there are parameters for transferring and we would have to adhere to those. They vary by destination/property.

Do you offer any other trips after I take after this one?

We do have a sister company called Journey4Good where you can continue to support the organization while you plan future trips. Visit the site at www.journey4good.net and explore what we offer.

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